INFORMATION NOTICE ON PERSONAL DATA PROCESSING - CONTACT FORM AND WHATSAPP CHAT

1. Data Controller

The Data Controller for personal data is Akoé S.r.l. STP, represented by the responsible persons Dr. Damiano Rizzo and Dr. Maria Concetta Carmeci.

2. Purposes of Processing

The personal data collected through the contact form, communications via WhatsApp, and other interaction methods are processed for:

• Managing and responding promptly to contact requests and information sent by users;
• Providing personalized assistance and answering questions about our services;
• Conducting promotional or marketing activities, with the explicit consent of the data subject;
• Maintaining smooth and continuous communication with clients through their preferred channel.

3. Legal Basis for Processing

The processing of personal data is based on:

• Compliance with contractual or pre-contractual obligations for the provision of requested services (art. 6, para. 1, letter b of the GDPR);
• The explicit consent of the data subject for marketing and communication activities (art. 6, para. 1, letter a of the GDPR);
• The legitimate interest of the data controller to improve communication with clients and optimize the services offered (art. 6, para. 1, letter f of the GDPR).

4. Methods of Processing

The processing of personal data is carried out using IT and telematic tools, ensuring the security and confidentiality of the information provided. Contacts via WhatsApp are managed in a way that protects the exchanged data, using encryption systems.

5. Data Retention

Personal data provided through the contact form and interactions on WhatsApp will be retained for the time necessary to fulfill the purposes outlined, and for a maximum of:

• 12 months for general communication data;
• 6 months for data related to assistance requests after their resolution;
• Until the consent is revoked for data processed for marketing purposes.

6. Recipients of Data

Personal data may be disclosed to third parties only if necessary for the purposes outlined or to comply with legal obligations.

7. Rights of the Data Subject

Under Articles 15-21 of the GDPR, the data subject has the right to:

• Request access to their personal data;
• Request rectification or deletion of data;
• Request limitation of processing;
• Request data portability;
• Object to the processing of personal data.

To exercise their rights, they can contact the Data Controller at the provided email address.

Data Controller - Tomaselli Antonio Andrea Salvatore

• VAT Number: 05236740873
• Registered and Operational Office: Contrada Tre Fontane s.n.c., Zip Code 95047 Paterno' (CT)
• Phone: [Phone Number]
• Email: [email]
• PEC: This email address is being protected from spambots. You need JavaScript enabled to view it.

This notice was drafted on 25 May 2025.